排查开发者模拟器的游戏兼容性问题
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本主题介绍了游戏未能正常运行时应执行的问题排查步骤。
在开发者模拟器中加载
Google Play 游戏电脑版。完成这些步骤后，您可以再次尝试在模拟器中测试游戏。
准备工作
在开始之前，请确保您已完成以下指南中的步骤：
验证 Play 管理中心设置
在 Google Play 管理中心内，验证是否已配置以下设置：
发布
外形规格：仅限 Google Play 游戏电脑版
- 前往设置 > 高级设置 > 外形规格，然后验证是否已添加仅限 Google Play 游戏电脑版。
封闭式测试：仅限 Google Play 游戏电脑版
- 转到封闭式测试轨道，验证是否已添加仅限 Google Play 游戏电脑版。
（仅在您选择为 Google Play 游戏电脑版创建专用轨道时才需要。）
国家/地区：美国、英国
- 进入封闭式测试轨道中的国家/地区标签页，并验证是否已添加美国和英国。
Google 群组：play-multiplatform-test-track@googlegroups.com
- 前往“测试人员”标签页 > Google 群组，然后验证
play-multiplatform-test-track@googlegroups.com
- 您还可以在此设置下创建自己的群组，以授予轨道访问权限。
构建状态：发布
- 验证您是否通过前面的步骤在封闭式测试轨道上提交了 build，并且构建状态设置为发布。
设备兼容性
验证发布设置后，请在 Google Play 管理中心内验证以下设置：
前往覆盖面和设备 > 设备目录 > 所有设备，然后在搜索栏中输入 Google Play Games for PC。
设备模式 (google vsoc_kiwi_x86_64)：受支持
- 验证设备模式 (google vsoc_kiwi_x86_64) 是否标记为受支持。
- 如果标记为不受支持，请点击箭头图标，然后点击展开以显示有关解决此问题的详细信息。
设备完整性
在认证过程中，请勿在 Play 管理中心内开启不可信设备排除设置。Google Play 管理中心内有一个选项，可用于阻止在未通过完整性检查的设备上从 Google Play 安装您的应用，这也会导致 Google 评价用户无法访问游戏。
前往覆盖面和设备 > 设备目录 > 设备排除规则 > Play Integrity 进行检查
在认证过程中，请勿在设备目录中为“Google Play 游戏电脑版”游戏启用此排除规则。您可以在游戏通过认证后启用这项规则。
本页面上的内容和代码示例受内容许可部分所述许可的限制。Java 和 OpenJDK 是 Oracle 和/或其关联公司的注册商标。
最后更新时间 (UTC)：2025-07-27。
[null,null,["最后更新时间 (UTC)：2025-07-27。"],[],[],null,["# Troubleshoot game compatibility with the developer emulator\n\nThis topic describes the troubleshooting steps to take when your game fails to\nload in the [developer emulator](/games/playgames/pg-emulator) for\nGoogle Play Games on PC. After you complete these steps you can make\nanother attempt to test your game in the emulator.\n\nBefore you get started\n----------------------\n\nBefore you get started, make sure that you've completed the steps in the\nfollowing guides:\n\n- The [get started guide](/games/playgames/start) for Google Play Games on PC.\n\n- The [developer emulator](/games/playgames/pg-emulator) guide.\n\nVerify Play Console settings\n----------------------------\n\nIn Google Play Console, verify that the following settings are configured:\n\n### Release\n\n1. **Form Factor** : **Google Play Games on PC only**\n\n - Go to **Settings \\\u003e Advanced settings \\\u003e Form factor** and verify that **Google Play Games on PC only** is added.\n2. **Closed testing** : **Google Play Games on PC only**\n\n - Go to the **Closed testing** track and verify that **Google Play Games on PC only** is added. (Only necessary if you choose to create a dedicated track for Google Play Games on PC.)\n3. **Countries / regions** : **United States** , **United Kingdom**\n\n - Go to the **Countries / regions** tab in the **Closed testing** track and verify that **United States** and **United Kingdom** are added.\n4. **Google Groups** : `play-multiplatform-test-track@googlegroups.com`\n\n - Go to **Testers tab \\\u003e Google Groups** and verify that `play-multiplatform-test-track@googlegroups.com`\n - You can also grant track access by [creating your own group](https://support.google.com/googleplay/android-developer/answer/9845334#create_additional_track&zippy=%2Ccreate-additional-closed-test-tracks-for-your-development-teams) under this setting.\n5. **Build status** : **Release**\n\n - Verify that you submitted a build on the **Closed testing** track from the previous steps and that the **Build status** is set to **Release**.\n\n### Device compatibility\n\nAfter you verify your release settings, verify the following settings in\nGoogle Play Console:\n\n1. Go to **Reach and devices \\\u003e Device catalog \\\u003e All devices** and then type\n `Google Play Games for PC` in the search bar.\n\n2. **Device mode(google vsoc_kiwi_x86_64)** : **Supported**\n\n 1. Verify that **Device mode(google vsoc_kiwi_x86_64)** is labeled as **Supported** .\n - If it is labeled as **Unsupported** , click the arrow icon, and then **Show more** to display to display details about fixing the issue.\n\n### Device integrity\n\nDuring certification process, do not turn on untrustworthy device exclusion in Play Console. An option in the Google Play Console allows you to\n[prevent your app from being available to install](/google/play/integrity/additional-tools#prevent-untrustworthy-devices-from-getting-app)\nfrom Google Play on devices that don't pass integrity checks which also prevent Google reviewers from accessing the game.\n\nCheck **Reach and devices \\\u003e Device catalog \\\u003e Device exclusion rules \\\u003e Play Integrity**\n\nDon't enable this exclusion rule in the device catalog for\nGoogle Play Games on PC games during the certification process. You can enable it after your game pass certification."]]
